Above all, we want you, our customer, to be 100% happy with your purchase. Should you be in any way unhappy or dissatisfied with your piece, we are happy to refund, exchange or give store credit for most items purchased online, provided that the item is returned to us in a timely manner and, faulty items aside, unworn and in saleable condition. Unfortunately, due to hygiene concerns, we are only able to offer refunds or exchanges for earrings that are faulty or not as described.
Should you wish to exchange or return an item purchased online, return postage will be at your expense. Unless, of course, the item received was faulty or not as ordered, in which case, we will provide you with a reply paid satchel upon request.
In circumstances where an item is faulty, we will comply with all relevant ACCC guidelines for the refund, exchange or repair of faulty goods.
To obtain an exchange or refund for change of mind regarding items purchased in our online store, you must meet the following conditions:
1. Notify us that you would like to return the item for refund or exchange within 2 days of receiving it.
2. Item/s must be returned within 7 days of receipt
3. Item/s must be unworn and in the original saleable condition with all tags attached
4. The tax invoice must be provided as proof of purchase
If you do wish to refund or exchange your item/s, you have two options:
Notify us of your intention via firstname.lastname@example.org quoting your order number, and post your item, along with a copy the tax invoice to the following address:
The Maharani Collection
PO Box 9250
Once we have received and examined the item/s, you will either receive your replacement items (for exchange) or a refund for the cost of the purchase (excluding original shipping costs). In case of a refund, payment will be made by the same mode as the original purchase (i.e. if the original purchase was made using a particular card, the refund too will be made on the same card). We will also notify you by email once the refund or return has been processed. Please ensure that you post your item using a tracked service, as we cannot be responsible for any item that is lost in transit.
Exchange at our store
We are happy to offer refunds and exchanges for 'change of mind’ or faulty items purchased online at our store within 7 days of purchase, although, as detailed above, we are unfortunately only able to extend this offer to earrings if they are faulty. Please note that you will need to bring your tax invoice and the card used to purchase your item/s online, as we cannot process your refund or exchange without them.